SUSE® LINUX Retail Solution

Matt French

Product Manager

mfrench@novell.com

Jorge Delgado

Linux Specialist

360Commerce

Linux is the right choice

Secure and reliable platform

SUSE LINUX Enterprise Server 9 received EAL 4+ certification in early 2005, highest ever for a Linux product

Linux has its roots in UNIX and is known for having high reliability

Open and flexible

Linux source code is available to anyone, providing trust and flexibility

Platform Consolidation

Common operating system across multiple hardware platforms

Low Total Cost of Ownership (TCO)

New license fees are eliminated, only pay for upgrades, maintenance, and support

Linux adoption is accelerating

Source: IDC Server Market Quarterly Forecast, December 2004, Doc #32452

Note: Does not include servers running downloaded versions of Linux

Linux in Retail

Source: Customer survey, STORE SYSTEMS STUDY 2005

Linux in Retail

Source: 2004 Retail Technology Study, RIS & Gartner

Retailers using SUSE Linux today

Broad Retail Application Support for SUSE Linux

Hardware Vendor Support

IBM provides support for SLRS on their IBM SurePOS hardware

Includes IBM drivers for SUSE LINUX

Broad support for SLRS on IBM SurePOS hardware and IBM peripherals

http://www.pc.ibm.com/store/products/software/ires/

In addition, major peripheral vendors support Linux through JavaPOS drivers

Includes companies such as Epson, NCR, and Ingenico.

Why use Novell for Linux?

Novell reduces the barriers to broader adoption of Linux

Rigorous 5-point testing in a large-scale setting ensures product quality

Novell's unique Indemnification program actually defends you against Linux copyright litigation.

Novell Linux products are backed by the largest ecosystem of support, training and consulting expertise

Our team of 800+ Linux trained support engineers are ready to help 24 x 7 x 365

Novell has developed methodologies and strategies to move you to Linux from Windows, Unix, or Netware

There are more than 4,200 Novell channel partners worldwide in our PartnerNet ready to help you locally on an as needed basis

Why use Novell for Linux?

Novell technological excellence is unsurpassed, providing functionality critical to the enterprise

SUSE LINUX is the first to support kernel 2.6

SUSE LINUX Enterprise Server 9 set the current Linux world record TPC-C benchmark

Our EAL 3+ security certification is the highest ever for a Linux product

Novell commitment to Linux and open source is unparalleled

Novell has delivered its award-winning enterprise services in native Linux editions

Novell is migrating its entire corporate infrastructure -- from the data center to the desktop -- to Linux

How Linux Helps Retailers Business Issues

Retail Business Concerns

Leading POS applications provide a richer customer experience through new technology innovations.

Linux stability and reliability keeps the POS system running, eliminating POS system disruptions or downtime.

Linux provides an open platform that supports leading POS applications that allows retailers to analyze their data to track purchasing trends and customer buying habits.

Improving the customer experience

Retail Business Concerns

The open source development model allows Linux to adapt quickly to changes in the market.

Linux is a proven operating system that includes the latest technological innovations.

Linux supports a variety of hardware and software solutions so it gives you the ability to adapt with new solutions as needed.

Ability to respond to changing market conditions through a flexible IT

Retail Business Concerns

The SUSE LINUX Retail Solution includes deployment tools – build a POS client image once and use that for all of your POS systems.

The in-store SUSE LINUX Retail Solution Branch Server provides a multicast boot server that delivers the Linux OS to your POS clients automatically.

Need to lower system integration and deployment costs - improve operational efficiency

Retail Business Concerns

The Linux pricing model lowers the capital costs for the operating system.

Linux lowers the labor costs by providing a common platform across the enterprise. Also, Novell ZENworks® Linux Management provides industry-leading ROI.

Linux supports a wide variety of hardware platforms. Linux has the ability to run on older POS hardware, and leading-edge POS hardware solutions.

Retailers need to reduce software, hardware, and labor costs

SUSE LINUX Retail Solution

SUSE LINUX Retail Solution
Overview

SUSE LINUX Retail Solution (SLRS) is the only retail-optimized Linux platform that helps retailers reduce costs by using an open and flexible solution that decreases complexity and enhances store operations—all at a low total cost of ownership (TCO).

Based on SUSE LINUX Enterprise Server & Novell Linux Desktop

Tailored for Retail Point-of-Sale (POS) clients

Includes deployment tools for Linux POS client images

SUSE LINUX Retail Solution
Features

Provides 4 customizable POS Linux client images that reduce the cost of integration and deployment.

Build client images once at your central office and then use your “master” client images for all of your POS systems

POS client images can be extended easily with additional software (POS Application, Drivers, 3rd party software)

Distribute POS client images automatically to POS systems through an in-store Linux server.

Multi-cast PXE boot server delivers POS Linux images to POS terminals

In-store server can also be used to run store applications

Manage POS clients centrally through LDAP directory

SUSE LINUX Retail Solution
Architecture

Central Office

Atlanta Store

Chicago Store

LDAP Directory

ImageBuilder

Rsync Server

SLRS Admin Server

TFTP Server

Client Images

SLRS Branch Server

WAN

4 client images

Diskless or Local Disk

SLRS POS Client

SUSE LINUX Retail Solution
Features

Administration Server

OpenLDAP directory to manage client images of POS terminals and branch servers

ImageBuilder for POS image creation

Rsync server for distribution of client images to branch servers

SUSE LINUX Retail Solution
Features

Branch Server

Rsync client to receive new client images

Multicast boot infrastructure through TFTP for deployment of client images to POS terminals

TFTP server supports diskless and local disk POS clients

AutoYAST installation and online updates for server OS

Two-node high availability cluster with replicated data through DRDB and Heartbeat

Can be used as in-store server for Retail applications – such as inventory management, cash management, workforce management and loss prevention.

SUSE LINUX Retail Solution
Features

Client Images (all client images can be used in a diskless POS environment or installed to the local hard drive)

Minimal Operating System "Image 1"

Only contains the runtime environment for native code applications (e.g., C, C++) and the ncurses library for user interface support.

30 MB in size

Java-capable Operating System "Image 2"

Adds the capability to run java programs. Includes Java2 JRE with Swing GUI libraries and X-Windows

100 MB in size

Java and Browser capable System "Image 3"

Adds a Mozilla web browser

150 MB in size

Desktop Operating System "Image 4"

Adds KDE or Gnome

700 MB in size

SUSE LINUX Retail Solution
What's new with the next release?

Next release will be Novell Linux Point of Service and will include the following new features:

Based on SLES9 SP1 and NLD9 SP1

SLRS9 Branch Server is backwards compatible – can deliver SLRS8 POS client images

New POS image that can be a branch server and POS client

New client options – Terminal emulators, Samba client, VNC remote control, professional font mappings, KDE or Gnome

XML Interface for the creation of POS client images

Image boot notification

Profitable Differentiation Enabling Solutions

About 360Commerce

Established in 1992; Headquarters in Austin, Texas

Extensive retail and retail technology expertise

280+ workforce

8 years experience designing and developing Java products

Products strengthened by services heritage and customer input

Industry-leading customers and partners

360Commerce has the largest and fastest-growing
installed-base of open store solutions

Already Benefiting from 360Commerce…

IBM IRES & SUSE LINUX Retail Solution Stack Topological View

360Store

Point-of-Sale

IBM 4694 M347

IBM SP741

Wincor Beetle/S

UTC 2810

Application

Point-of-Sale

SLRS8

WAS

MQ

WAS

MQ

IBM 1-2P P4

Server

Back Office

Store

Server

WebSphere

IRES

SLRS8

IBM 1-2P P4 Server

SLRS8

WAS

MQ

IBM XEON 2-4P

Central Office

Workforce Management

WebSphere

SLES8

IBM XEON 2-4P

SLES8

Multiple Stores

Enterprise

Back Office

360Enterprise

Inventory

DB2 IRES

Database

DB2 UDB

Database

Thank You.

Competitive Landscape

Linux compared to Windows

Linux has better reliability and stability

Linux is comparable in stability to many commercial UNIX systems

Linux features a well-architected kernel that is resistant to corruption from applications or drivers

Linux has stronger security

Linux is less prone to virus attacks

The Computer Emergency Readiness Team (CERT) database shows 39 out of 40 entries for Windows have a severe alert. For Linux, 6 of the first 40 were above the severe threshold

Windows has been prone to a number of viruses and these virus attacks affect the business

SQL Slammer brought down 13,000 Bank of America ATMs and caused delays at Continental Airlines

The Sasser worm caused Delta Airlines to cancel flights, and shut down all 19 of Britain’s Coastguard control centers

Linux compared to Windows

Linux is less costly to customize and deploy in your environment

Windows XP Embedded is only available from an OEM and that OEM has to do the image customization for your environment

The SUSE LINUX Retail Solutions allows the customer to easily customize the Linux OS images themselves

SLRS also includes deployment tools that allow you to centrally deploy Linux to the POS environment

Linux has more flexible hardware support

Linux hardware requirements are substantially less than XP Embedded, smallest Linux image can run on a system with 32 MB of RAM. It is expected that WEPOS will require 256 MB of RAM.

Pricing & Licensing

How to buy

SUSE LINUX Retail Solution is available directly from Novell

IBM offers the SUSE LINUX Retail Solution as part of their IBM Retail Environment for SUSE LINUX solution

IBM resells the SUSE LINUX Retail Solution product

IBM provides full product support

http://www.pc.ibm.com/store/products/software/ires/

Novell Pricing & Licensing

The SUSE LINUX Retail Solution is available for x86 machines. SLRS is available with the following licensing options:

POS Client

Point of Sale client (POS client) -optimized workstation which provides transactional functions in a retail store environment.

Low End Server

“Small Store Server” - Store server which is serving ten or less POS terminals

OR

“Large Store Server - Secondary/Backup” - Failover server for large store environment

High End Server

“Large Store Primary Server” – Store server which is serving more than 10 POS terminals

OR

“Admin Server” - Central Office server that provides the infrastructure for the Store servers and POS clients.

Novell Pricing & Licensing

CLA/VLA Pricing (support not included)

POS Client - $32

Low End Server - $185

High End Server - $315

MLA Pricing (includes support)

POS Client - $49

Low End Server - $275

High End Server - $475

The IT Services persona generally values: balancing end-user service-level requirements against controlling costs. This ties in having lines to adequate support and having relationships with vendors who provide a comfortable level of reliability.

When it comes to OSS and Linux, roadblocks involve readiness of the technology, manageability concerns, skills gaps, and whether the puported cost savings of OSS is real.

The IT Services persona generally values: balancing end-user service-level requirements against controlling costs. This ties in having lines to adequate support and having relationships with vendors who provide a comfortable level of reliability.

When it comes to OSS and Linux, roadblocks involve readiness of the technology, manageability concerns, skills gaps, and whether the puported cost savings of OSS is real.

The IT Services persona generally values: balancing end-user service-level requirements against controlling costs. This ties in having lines to adequate support and having relationships with vendors who provide a comfortable level of reliability.

When it comes to OSS and Linux, roadblocks involve readiness of the technology, manageability concerns, skills gaps, and whether the puported cost savings of OSS is real.

The IT Services persona generally values: balancing end-user service-level requirements against controlling costs. This ties in having lines to adequate support and having relationships with vendors who provide a comfortable level of reliability.

When it comes to OSS and Linux, roadblocks involve readiness of the technology, manageability concerns, skills gaps, and whether the puported cost savings of OSS is real.

1. A large pool of Java developers here in Austin (known as Silicon Hills) enables us to ramp up quickly for new projects as we did for FedEx Kinko’s, Pep Boys, and Circuit City. With the existing depth of solution experienced developers we can ensure your project is staffed to achieve your goals successfully.

2. Not a Java-come-lately - we bring over 8 years of experience designing and implementing Java solutions.

3. Our experience with leading retailers has resulted in best practices functionality. We intend to continue to put customer enhancement where appropriate into our generally available product. For example, cell phone activation for Circuit City.

4. No vendor can provide all the components necessary for a complete store solution, so we partner with best-of-breed vendors to bring a more complete solution to you - cost effectively.

In addition to these retailers our solutions are also installed at Scheels and Qwest through our reseller, Retail Store Solutions.

As of October 15, 2004, our POS is installed in over 75,000 registers.

Equally important as the products we’re demonstrating to you today, we provide the tools, and services a large retailer needs. Many of our customers want to be in charge of their own destiny. That’s why we have invested in education and tools and provide source code. Home Depot was trained, we started with a blended team of their staff and ours and as knowledge transfer was completed, our portion of the team shrank to one and then none very quickly. Our services are just as flexible as our products.

In addition to these retailers our solutions are also installed at Scheels and Qwest through our reseller, Retail Store Solutions.

As of October 15, 2004, our POS is installed in over 75,000 registers.

Equally important as the products we’re demonstrating to you today, we provide the tools, and services a large retailer needs. Many of our customers want to be in charge of their own destiny. That’s why we have invested in education and tools and provide source code. Home Depot was trained, we started with a blended team of their staff and ours and as knowledge transfer was completed, our portion of the team shrank to one and then none very quickly. Our services are just as flexible as our products.

2004-01-28T12:03:58