Novell® ZENworks®
Overview and Futures

Martin Buckley

Director of Product Management, ZENworks

Richard Whitehead

Director of Product Marketing, ZENworks

Resource Management Lifecycle

Announcing
ZENworks 7 Suite

Novell ZENworks 7 Suite

Novell

ZENworks

Handheld Management

Linux Management

Desktop Management

Software Packaging

Patch Management

Server Management

Data Management

Complete IT resource management for enterprise-wide efficiency

What’s New in ZENworks 7

Novell Open Enterprise Server (NetWare®+Linux)

SUSE® LINUX Enterprise Server 9

Server

Handheld

Desktop

Linux

ZENworks
Manages Windows Environments

Runs on Windows 2000/2003

No enterprise-wide distribution of Novell Client™ required

Leading meta-directory solution included, Novell eDirectory™

Integration with Active Directory provided in the box

Dedicated ZENworks directory

Agent deployment Wizard throughout the Domain

Comprehensive Asset Inventory and Reporting

ZENworks
Runs in your diverse environment

ZENworks 7 delivers support for your back-end infrastucture running on:

Novell Open Enterprise Server

NetWare kernel

Linux Kernel

SUSE LINUX Enterprise Server 9

Add this to existing support for Windows 2000, 2003 and NetWare environments

ZENworks=truly cross platform enterprise management!

ZENworks
Manages Linux Environments

ZENworks 7 Linux Management redefines Enterprise Linux Management

“Full Stack” Linux lifecycle management

Policy Driven Linux OS imaging and deployment

Application deployment and management

Secure Remote Control

Inventory and reporting

Unique Policy-driven configuration and lockdown

All web-based management built on the next-generation ZENworks Architecture

Cross-distribution support – Novell, SUSE, Red Hat

ZENworks in detail

ZENworks Wins Best Systems Mgmt.

InfoWorld's Test Center identifies the big ideas- and the 33 hottest products - that will transform IT. Novell ZENworks 6.5 was named best system management solution calling it a "venerable suite that improves support for handhelds and reaches out to Linux."

- InfoWorld, January 2005

Three fundamental concepts have made ZENworks the industry leader:

The ZENworks experience

Policy-Driven Automation

Managing the complete desktop lifecycle

Enabling your #1 asset - PEOPLE

Enabling personalized services

ZENworks frees your end users to use any workstation

Personalized services include:

Personalized preferences and settings (roaming profile)

Desktop, network and web applications; personalized for the end user

Configuration-managed Desktop, including lockdowns based on Windows policies

Local user account, dynamically created from eDirectory (DLU=Dynamic Local User)

ZENworks 7 Linux Management

Server Management

Handheld Management

Novell

ZENworks

Linux Management

Desktop Management

“Full Stack” Linux lifecycle management

Policy Driven Linux OS imaging and deployment

Application deployment and management

Inventory and reporting

Secure Remote Control

Unique Policy Driven configuration and lockdown

Web-based management

Built on next-generation ZENworks Architecture

Cross-distribution support–Novell, SUSE, Red Hat

Linux lifecycle management
Birth to Retirement

ZENworks 7 Linux Management
architecture

database

TED

managed

devices

connectivity

ZENworks Wins LinuxWorld Award
2004/2005

Novell ZENworks Linux Management was judged to be the - Best Systems Management Tool, Novell ZENworks Linux Management is a powerful and secure management solution that provides IT administrators with centralized control over software configurations on Linux servers and workstations.

ZENworks 7 Desktop Management

Server Management

Handheld Management

Novell

ZENworks

Linux Management

Desktop Management

Patch Management

Personality Migration

Software Distribution

Application Packaging

OS Migration

Manage from SUSE LINUX servers

Application self-healing

Remote management

Asset Management

Extended Windows management

Manage mobile workstations

Desktop lifecycle management
Birth to Retirement

ZENworks 7 Server Management

Server Management

Handheld Management

Novell

ZENworks

Linux Management

Desktop Management

Cross-platform server consistency

Patch management

Manage critical resources

Monitor and manage server infrastructure

Automated server configuration

Asset management

Application packaging and distribution

Remote management

server policies

NetWare

Linux

Windows

Administrator

Provide consistency and standardization

Enforce configurations

Schedule server procedures

Configuration policies

Text file changes

NetWare-set parameters

SNMP configuration

Behavior policies

Server down process

Scheduled down

Server scripts

Scheduled load & unload

ZENworks Server Management
Tiered Electronic Distribution

ZENworks Server Management Tiered Electronic Distribution (TED) distributes server data and applications automatically

Tiered Electronic Distribution can automate your enterprise:

Application Installs

Service Packs

File Updates

Desktop Applications*

ZENworks Server Management
monitoring & managing

Network discovery

Server monitoring and management

Server health reporting

ZENworks 7 Handheld Management

Server Management

Handheld Management

Novell

ZENworks

Linux Management

Desktop Management

Manages Palm, Pocket PC, Windows CE and RIM Blackberry devices

Self-destruct and password enforcement

Asset Management

Handheld restore

Remote Control

Software Distribution

User-based management

Support for wireless connected devices

Optimized for mobile communication

Business impact of handhelds

Handheld and wireless technology is deployed to achieve greater profitability and productivity

The technology impacts administration, support, security and user productivity

Data security is more sensitive than ever with employees taking critical information with them on handheld devices

ZENworks Patch Management
Overview

Full support of appropriate platforms

Automated patch acquisition

Detailed information about the patch

Security fully integrated

Robust agent-based architecture

Applicable target management and selection

Scheduling options

Strong reporting

Roles-based management

Minimum required patch conformance

ZENworks Patch Management
Mitigating Risk

Network-related Security Risks

Lost Revenue	Criminal/Statutory Fines/Penalties	Service Level

Legal Liability	Shareholder/Customer Confidence	Competition

Enterprise Network Vulnerabilities

Intrusion	Incorrect / Unauthorized Configurations

Reliability	Unauthorized Services / Software / Content

Patch & Vulnerability Approach

Detect

Deploy

Defend

Configuration Status

Unauthorized Elements

Immediate Remediation

Administrative Control

Continuously Monitor

Automated Response

ZENworks Patch Management
Patch Lifecycle

Plan

Test

Pilot

Rollout

Report

Research

Acquire Patch

Monitor

ZENworks Software Packaging
Overview

Repackager: Convert legacy-based installs to Windows Installer packages

Tuner: Customize Windows Installer packages to departmental needs

Distribution Wizard: Integration with ZENworks

InstallShield AdminStudio – ZENworks Edition included with:

ZENworks 7 Suite

ZENworks 7 Desktop Management

ZENworks 7 Server Management

Components:

AdminStudio ZENworks Edition
Key Features

Repackager

Convert proprietary application installs to Windows Installer packages via snapshot or monitor methods

Consolidate multiple installations to a single package

Include / exclude components or replace with merge modules

Fine tune captured setup via SmartScan

Report on packaging status and errors

Tuner

Customize package via creation and editing of transforms (mst)

Add custom files or setting property values

Ensure quality using Microsoft internal consistency evaluator (ICE) rules

Distribution Wizard

Allow for automating creation of ZENworks application object and placement of package to desired network share

Populate application object with package path and version values

Application Management Lifecycle

Repackage

Validate

Deploy

“Product”

Update

Support

Author

ZENworks Success

ZENworks by the Numbers

Over 40 million ZENworks users

Over 1 million managed Linux systems

Average 500,000 new users a quarter

60% of new customers deploy ZENworks in a predominantly Windows server environment

Customer Success:
City of Amsterdam

“ We did an extensive evaluation and Novell ZENworks was the best option for us. No other tool would allows us to do the same kind of imaging and application distribution in our Windows environment. It fits our business perfectly,” said Marcel Tieman, Department City of Amsterdam.

Business Issue

Novell Solution

Novell ZENworks

Remote Control

Asset Management

Application distribution

Pure Windows environment

ZENworks chosen over SMS

Result

Quickly distribute applications in days, rather than weeks, reducing administration time by nearly 70 percent

Reduced and simplified its helpdesk calls

Anticipates that ZENworks will pay for itself in about 24 months

Needed a way to quickly distribute applications to 20,000 workstations

Challenged with having to send IT teams on the road to update systems

Looking for asset management solution for hardware and software inventory

Customer Success:
Allina Health

“ ZENworks saves us millions of dollars a year that we can put toward providing better patient services. The fact that we can support 15,000 workstations across 100 locations with only 21 traveling members of our IT staff is phenomenal,” said David Lind, Director of Corporate Business Systems

Business Issue

Novell Solution

Novell ZENworks

ZENworks Desktop Management

Remote Control

ZENworks chosen over SMS

Pure Windows at branch offices

Result

Can now deliver new applications and patches across its enterprise in hours, rather than days or weeks

Significantly reduced IT travel time by 40 percent

Reduced its overall help-desk calls by 50 percent

Saving millions of dollars per year

Can now support 15,000 workstations across 100 locations with only 21 traveling members

With 15,000 workstations across 100 locations, Allina needed a way to manage its complex and disparate environment

Challenged with technicians spending too much time traveling to individual sites to install new applications, without consistent results

Increased number of helpdesk calls burdening the IT staff

Customer Success:
W.W. Grainger, Inc.

Grainger will greatly benefit from implementing the ZENworks 6.5 Suite. Reduced administrative effort, greater flexibility, standardization, new methodologies, and consolidation all work together to streamline and accelerate their Resource Management infrastructure.

Business Issue

Novell Solution

Novell ZENworks 6.5 Suite

Desktop Management

Server Management

Handheld Management

ZENworks chosen over Altiris and LANDesk

Moving to Linux servers for Windows desktop management

Result

Standardized on delivery mechanism for all corporate applications and desktop images

Infrastructure is in place to manage rapid application and patch deployment

The corporate firewall is no longer a barrier for the Resource Management solution

Formalized Release Management infrastructure in place

With 11,000 workstations across 600+ locations, needed a consistent way of managing its complex campus and branch infrastructure

Needed to address the growing concern for a set of Release Management methodologies to control application provisioning

Needed to be able to provide the same level of service for the mobile workforce

Customer Success:
CTA Architects using ZENworks Patch Management

“ Our success with Novell ZENworks has created an alliance between IT and CTA executive management. Using ZENworks to get the right tools in the hands of our employees is the most important factor in our business growth. The Board now views IT as a strategic partner, rather than a necessary evil” said Jeff Keller, IT Director at CTA Architects.

Business Issue

Novell Solution

ZENworks Patch Management

ZENworks Desktop Management

Result

Systems now secure and up-do-date

ZENworks Patch Management automatically tracks and distributes the correct updates

Patch Management does all the work for CTA in a fraction of time and gives them much greater confidence in their corporate security

CTA was overwhelmed trying to provide support for 12 offices

CTA was spending most of its time on the road to provide updates and patches

Spending endless hours on support calls

CTA risked slowing its business growth without a solution to automate desktop management

Into the future

Novell Resource Management Roadmap
The evolution of consolidated resource management

2004

Novell ZENworks 6.5

ZENworks “Brimstone”

2005

Leading cross-platform

Desktop Management

Server Management

Handheld Management

Linux Management

2006

SLES 9 / ZENworks Linux Management

Integrated Management

Patch Management

Software Packaging

Desktop Management

Server Management

Handheld Management

Linux Management

Easier to use and install

Decreased time-to-value

Better Windows Support

Extended Linux management

Integrated Patch Management

Fully integrated management

Desktop Management

Server Management

Handheld Management

Linux Management

Patch Management

Novell ZENworks 7

ZENworks “Brimstone”
architecture future

New ZENworks architecture will continue to provide all the benefits of current ZENworks

Scalability

Performance

Identity based (user and workstation)

Superior application delivery

Policy-driven automation

Cross-platform

All the features you love today

ZENworks “Brimstone”
architecture future

New ZENworks architecture will be easy to move to and non-disruptive

Co-existance with current ZENworks products

Planned movement to new system (via agent)

Analysis tools to examine existing system

Ease the import process

Import tools to bring existing ZENworks into new system

ZENworks
architecture future

LDAP Directory

Further BrainShare® Sessions

Take a look at the following BrainShare sessions for more detailed information:

Windows Only TUT115

Next Gen architecture TUT227

Linux Management best practices TUT218

Managing NLD with ZLM TUT215

More information for you…

Product Information

Independent Comparative Analysis ranking ZENworks #1 over competitors

Evaluation Software

Demos

White Papers

Success Stories

ROI tools

Sneak Peek to ZENworks future

www.novell.com/zenworks

Q & A

KARLIN INSERT SPOKE GRAPHIC HERE. As I mentioned to you I like the other graphic that you made in IO 115 that included Red Hat, etc. I like the style. So I would like to see what you can design on the Suite in a circle like that which includes Desktop Management, Handheld Management, Server Management, Linux Management, Software Packaging, Patch Management -kim

Karlin, put in this order: Desktop, Server, Handheld, Linux Management, SUSE LINUX Enterprise Server 9, OES(NetWare + Linux)

RICHARD

THERE ARE ALSO A FEW NOTEABLE AND IMPORTANT THINGS TO REMEMBER ABOUT ZENWORKS

-With ZENworks, your customers keep control over the operating systems in their environment with no distribution of the Novell client required.

-Customers can automate management based on policies and identities stored in the provided leading meta-directory, Novell eDirectory, but also have the ability to have it work with Microsoft Active Directory provided in the box. This makes it perfect for managing the troubles of Windows environments and customers are taking note of this –remember the Gartner Magic Quadrant and the NetworkWorld Shootout?

So what does ZENworks do? To answer that question, there are three fundamentals to understand.

Policy-Driven Automation

Enabling the Digital Identity

Managing the complete Workstation Lifecycle

Each of these represents significant business benefits; all together, they define why ZENworks for Desktops has come to lead the industry in Desktop Management

So what comprises the Digital Persona? Personalized services includes the user’s personal preferences, but it goes far beyond that. ZENworks delivers desktop applications—the critical tools such as your preferred word processor, accounting software, messaging application, and Internet browser—to you according to your user identity. It can even personalize the settings of these applications to the logged-in user. It also regulates access to workstation configuration according the logged in user’s identity, providing access only those features to which the user should have access. A user’s Digital Persona can even determine whether or not he is allowed to log on to a Windows NT or Windows 2000 workstation, eliminating Windows domain requirements for workstations. Finally, ZENworks for Desktops extends its reach beyond the desktop by providing Thin Client session access according to the Digital Persona.

RICHARD

Novell won the highest honor in the inaugural VARBusiness Tech Innovators competition, being named the overall Top Innovator for its Novell® ZENworks® 6 resource management solution. Read More

Whether laptops or desktops, workstations are the place where work gets done. From accounts payable to the executive office, the computer provides an interface for productivity. However, the very same workstations that enhance productivity are a major cost center as well. The Gartner Group reports that the cost of owning a traditional desktop PC averages $6845, and $10758 per laptop. Certainly, that cost is not simply hardware and software alone. Gartner also states that 75% of the business cost of owning PCs is typically labor.

Novell ZENworks for Desktops reins those costs into a tightly controlled, yet extremely flexible system to radically reduce the cost of owning Windows workstations. Unlike any other desktop management tool, ZENworks for Desktops manages the workstations’ entire lifecycle, from the day the workstations first arrive to the time when they are too outclassed by newer machines and must finally be removed.

ZENworks for Handhelds was designed for mobile computing and communications. Based on market-proven technology from the acquisition of Callisto Software and their Orbiter product, ZENworks optimizes low-bandwidth, unreliable connectivity.

Communication support is offered for both synchronization (using Palm HotSync, PUMA’s Intellisync, or Microsoft ActiveSync) and IP. Many handhelds only synchronize to communicate with the corporate network, while others use IP for wired or wireless connectivity.

Communication is optimized for low-bandwidth connections using techniques such as:

checkpoint restart - to resume transmissions right where they left off after broken connections

compression - to reduce the amount of data send over low-bandwidth

delta technology - so that only new or changed information is sent for software and content distributions

bandwidth management - to throttle back the usage of shared connections

ZENworks for Handhelds is transparent to the handheld user. No special connections. No need for users to initiate management operations. They are free to spend their time on their jobs because their device is managed for them. When they sync or dial-in, management information is transferred transparently.

How is handheld technology impacting your business?

Has your organization developed standards and policies for your growing population of handheld devices? Have you looked at the security and support issues surrounding those devices? Have you taken steps to secure the corporate secrets that leave your office every day on handhelds? Can you enforce corporate security policies?

2001 U.S.lost/stolen:350,000+--laptops

2001 U.S.lost/stolen:35,000+--handhelds

2001 European lost/stolen:4.1 million!—cell phones

Has your adoption of handheld technology, with or without wireless connectivity, provided the profitability and productivity gains you anticipated? What have been the barriers to achieving the desired productivity for your handheld users?

Has your organization experienced issues deploying handheld devices and applications? Is standardization and configuration management a support issue? Have you been able to support handheld users in a way that meets their needs while keeping costs in line?

RESEARCH

Investigate

Assess Impact

Dependencies

Identify Targets

H/W and S/W
Requirements

PLAN

Schedule

Resources

Personnel

Develop Scripts

TEST

Develop Test Plan

Configure

Install

Test and Validate

Verify Requirements

PILOT

Repeat: x times

Login

copy

Install

Reboot

Verify

Test

ROLLOUT

Repeat: y times

Login

copy

Install

Reboot

Verify

Test

Support

MONITOR

Enforce/Validate

Subscriptions:

Vendors

Newsgroups

Web Searches

Vendor

Assoc

CERT/NIST etc.

Prelim Assess

City of Amsterdam

20,000 employees

provide services to 750,000 residents in Amsterdam

Using ZENworks Desktop Management

We beat SMS in this deal

All MS Shop, Pure MS customer

Imaging and application distribution were the best

Did a huge OS migration to from NT to 2000 along with 90 applications, very successful

All other departments within City of Amsterdam are doing it now

Reduce administration time by 70 percent

Pay back was 24 months

What’s so special about City Amsterdam? Even though City of Amsterdam is purely Windows we beat SMS. Our tools are much more powerful, inventory, remote, etc…

Allina Hospitals and Clinics

Based in Minnesota and Wisconsin

22,000 employees

operates 11 hospitals and 42 clinics

also own pharmacies, medical equipment etc.

15,000 workstations across 100 locations

too much time traveling to individual sites

lost a lot of money

have a large MS environment also NW, Unix and Linux

they evaluated SMS and we beat them

we offered a superior set of management tools

What’s so special about Allina? Using ZEN to do OS migration to 14000 workstations to XP, IT staff created a “one button upgrade icon” and distributed it to all users. Users can schedule their own upgrade.

They do 500,000 automated updates and installations a year

Grainger:

based in Lake Forest Illinois

large supplier of facilities and maintenance products

They offer products such as lighting, material handling, office equipment, electrical etc.

have 600 locations worldwide

over 1900 customer service associates

have 11,000 desktops

they use ZENworks 6.5

Desktop Management

Handheld, 2000 users (symbol)

Server Management

We competed against LANDesk and Altiris

All windows in the field, all 600 branches including back end infrastructure, very hybrid

Windows not a long term commitment

Use SUSE linux for their SAP infrastructure, 130 SUSE servers, bid won over SUN

Once Cobalt ships – all windows implementation removed and replaced with SUSE Linux.

What’s so special about Grainger: We won by VALUE, TRUST, EXCELLENT TRACK RECORD AND EXCELLENT UNDERSTANDING OF PREVIOUS VERSIONS

CTA Architects

Architectural and Engineering and planning firm with 12 offices in the US

Provide services to clients such as Dell, Gold’s Gym, Schawn food Co and many more. These are fortune 500 clients

Using ZENworks patch management

Manage over 100 applications

They used to assign team to deploy the patches, now they do it in minutes from a central location to have of their 12 offices

Reduced administration time by 70% and support calls by 80 percent

What so special about CTA Architects? They’re our first public patch management customer reference! Many employees use CAD applications that require MS IE and the latest version of Windows, they’re now deploying latest patches for these products. We’re talking about 100 applications.

Also using SLES

ZENworks has always been focused on making the management of resources and devices easier and less expensive. We focused on and delivered management across the diverse platforms and directories that are a reality of business environments today.

With this release of ZENworks we deliver the most comprehensive set of management tools on the market in one integrated package to maximize value, control and efficiency while reducing administration workload and training requirements. And one integrated package means 1 contract to manage and that you have the management tools you need when you need them at no extra cost.

Our focus now is on simplifying management of your diverse systems even further with two additional releases planned to take even more of the work out of managing your resources. So your investment in ZENworks today gives you the most scalable, integrated management system today and the capabilities your business will need tomorrow.

Novell Corporate Presentation Template 2005

2003-12-08T12:43:39