Novell ZENworks®
in the Highly Competitive World of Network Management

Roman Gonzales

ZENworks Specialist

Novell, Inc.

Jason Werner

Product Manager

Novell, Inc.

Objectives & Overview

Session Objectives:

A Novell prospective of the marketplace

Why ZENworks is the leading solution for resource management

What “they” are saying...

Hello We're Roman & Jason... from NOVELL & we're here to help!

Novell State of the Union

A strong financial base

$1.1 billion in revenue in 2004

$1.2 billion in cash and short-term investments

No debt

Global presence

Over 6,000 employees worldwide

Over 100 offices in 50 countries

Industry leader

Over 800 million eDirectory™ users

Recognized by LinuxWorld with six best product awards in the last year. ZENworks repeats as best Systems Management Tool in 2004 & 2005

InfoWorld names ZENworks Technology of the Year: “...33 hottest products – that will transform IT”

Resource Management by the Numbers

Over 40 million ZENworks users

Over 1 million managed Linux systems

Average 500,000 new users a quarter

More than 30,000 customers worldwide

At least 3 million applications are delivered by ZENworks every day

Prospective on the Marketplace

Change & Configuration Market

Framework Vendors

Suite Vendors

Point

Solution

Vendors

Emerging Industry Trends
Identity Based Computing

Identity Based Computing

Resource Management

Identity Management

Identity Foundation
Enables Resource Consumption Model

Identity (i-den-ti-ty)

The distinguishing characteristic or personality of an entity

Attributes

Credentials

Identity Management: Managing Identities and their relationships

Manage the complete lifecycle of human resources from recruitment to termination

New Employee

Personal Profile Management

Location Transfer

Promotion

Password Management

Employee Termination

Application Access

Remote Access

Identity Management Lifecycle

Service Based Computing
Requires a new Resource Consumption Model

Individual

Identity

Applications/Services

Identity

Resource

Identity

Applications Consume IT Resources

Users Consume Applications

Employees

Partners

B2B

Customers

Users Consume Services

Services Consume IT Resources

Service Based Computing
Requires a new Resource Consumption Model

History

Purchasing

Track

Forecast

Inventory

Individual

Identity

Employees

Partners

B2B

Customers

Applications/Services

Identity

Resource

Identity

Collaboration

GW, Exchange, Notes
iFolder, Storage

Docs/Content

Documentum,

Interwoven etc.

Network

File, Print
Provision Cache

Utilities

Workflow, Rules,

Transcoding

Transactions

RDBMS, CICS
MQ, EDI, Mini

users consume services

Service Based Computing
Requires a new Resource Management Framework

History

Purchasing

Track

Forecast

Inventory

services consume IT resources

resources consume IT platforms

Resource

Allocation

Resource

Virtualization

Service

Monitoring

Asset

Management

Business

Activity Mgt

Service

Level Mgt

User

Provisioning

Resource

Management

Consumption

Management

Service

Management

Maturity Model
for Identity-Driven, Service Based Computing

Users

Applications

Resources

Phase I

Phase II

Phase III

Phase IV

Individual

Single Sign On

Role Based

Provisioning

Portal/Process

Personalization

Access &

Authorization

WS-Identity

SAML

Federated

Trust

Entity

Identity

Phase V

System

Resource

Identity

Network

Services

Identity

Resource

Management

ASP/BSP

Service

Consumption

Utility

Computing

Novell Resource Management
Enabling Secure Access to Resources

Secure Auditing and Logging

Managed Resources

Integrated Identity

Policy Management

Workstations

Servers

Mobile

Laptops

Handhelds

O/S

Software

Personality

Content

Other

Systems

Mgmt

Other…

Business benefits of ZENworks

IDC cites that customers who deployed ZENworks realized:

73% reduction in downtime

42% increase in IT staff efficiency

45% increase in IT management staff productivity

1012% three-year return on investment

98.5 day payback period

Quantifying the Business Benefits of Consolidated IT Resource Management

- IDC October 2003

Business benefits of ZENworks

Enterprise Resource Management Solutions
Key Architectural Considerations

Emerging Technology Trends

Cross-platform Support

Open-standards based Implementation

Service Oriented Architecture (SOA) Model

Policy Based Resource Management

Business Process Management Foundation

Events Based Architecture

Novell ZENworks 7 Suite

Novell

ZENworks

Handheld Management

Linux Management

Desktop Management

Software Packaging

Patch Management

Server Management

Data Management

Complete IT resource management for enterprise-wide efficiency

ZENworks
Manages your Environment

No enterprise-wide distribution of Novell Client™ required

Runs on Linux, NetWare® and Windows, also supports Solaris servers

Leading meta-directory solution included, Novell eDirectory

Ability to integrate with Active Directory provided in the box

Services Management

Security

Identity

Imaging Management

Application Management

Patch Management

Data Management

Mobility

Remote Management

Asset Management

Migration

Identity and Personalization

Solaris

NetWare

Linux

Administrator

End-users

Automate management across the lifecycle of your resources with one integrated solution:

from birth to retirement

across devices, platforms and connections

Handhelds

Laptops

Desktops

Servers

Policies

Identities

Imaging

Strategic Value: control deployment to meet standards

Policy-Driven

Add-on imaging

Reduce complexity

increase flexibility

Machine

Layer

Base

Layer

Specifics

Layer

Stack

B

ITIL

Change & Release

Management

Stack

A

Application Management

Pre-installation, add-on image, force run, event driven or on demand

Simple, packaged with SNAPSHOT, MSI, or Macrovison's AdminStuido Pro

Identity based with system requirements

Fault tolerance and load balancing

Mobility options (checkpoint restart, remote alternate app, force cache)

Self healing and chaining dependencies

Scheduling, termination, and logging

System wide application distribution

Policy

Security

Bare Metal

Pre Boot

OS Deployment

App Deployment

Patch, Update

User Profile

Personality

Inventory

Remote Mgmt

Data

Patch Management

Full support for all major platforms

Unmatched vendor patch repository

Flexible scheduling options

Status and audit reporting

Robust agent-based architecture

Group-level policy, patch and software baselines

Roll back/uninstall & disaster recovery

Policy

Security

Bare Metal

Pre Boot

OS Deployment

App Deployment

Patch, Update

User Profile

Personality

Inventory

Remote Mgmt

Data

Data Management

Nimble restoration and provisioning

Automate by Policy vs. Snapshot everyone's device

ZENworks Data Management is “Always On”

Automatic, available from anywhere: local, web

The value is in both productivity and recovery

From home, on the road, in the conference room

Policy

Security

Bare Metal

Pre Boot

OS Deployment

App Deployment

Patch, Update

User Profile

Personality

Inventory

Remote Mgmt

Data

Mobility

Take control as soon as a handheld enters the network

Password Enforcement

Handheld Management

Rollout of Handheld

Protect Data if Lost or Stolen

Citrix MetaFrame XP and Microsoft Terminal Server Support

Scalability

Leveraging a WAN environment

Types Of Packages - Method For Scalable Delivery

Directory brings consistency and structure to leverage

Integrate and feed the network brain center

Operations

Security & Identity

Define Server & Locations for each package

Use Of Tiered Servers Approach

vs

Tiered Electronic Distribution (TED)

Tiered Electronic Distribution can automate your enterprise:

Application Installs

Service Packs

File Updates

Desktop Applications*

ZENworks Server Management Tiered Electronic Distribution (TED) distributes server data and applications automatically

Migration Management

Operating system

Standard applications

Additional applications and configurations by geography, organization or function

Security configurations

User data

Personal settings

Standard operating environment

ZENworks personalizes the migration for each user. . .

OS Migration
Reduces total cost of ownership (TCO)

Meeting business objectives and limiting costs

Limits the cost and time associated with extensive manual migrations

Accelerates the move to a standard operating environment (SOE) for lower support and training costs

Increases staff productivity by simplifying the overall environment

Meets organizational requirements to be on the latest, most secure operating system

Maintains and improves worker productivity by
enabling personal migrations and consistent
service levels during and after the migration

Establishes an infrastructure and processes for
ongoing lifecycle maintenance

What Customers are saying...

Extraco Banks: Mike Tarbet, Administrator

“Its unbelievable that one person can manage 200 applications for more than 500 users, everything we used to do manually, we can now do with ZENworks in just a few clicks.”

Packaging corporation of America (PCA): Dustin Sanders, Director

“Novell ZENworks for Desktops and ZENworks for Servers are our bread and butter. Everything we do revolves around these products. Without them, we would put off upgrading our software because it would be too difficult to manage and we wouldn't be able to keep pace with the latest technology. With ZENworks, upgrades are no big deal.”

The firm also selected Novell ZENworks over Microsoft SMS for desktop management.

Becker & Poliakoff, P.A.

Allina Hospitals & Clinics: Brad Myrvold, Manager

“We are a huge Microsoft shop, but found that Novell ZENworks offered a superior set of management tools.”

What the Others are saying...

“ZENworks 6.5's smooth integration of PatchLink—which is about the best tool for the job—made patching our non-Linux systems almost painless. We've consistently rated PatchLink among the best tools for getting fixes to desktop and server systems because it thoroughly prepares patches with plenty of background information.”

eWeek, August 9, 2004

“Early in the use of ZENworks, Allina saw a 50% reduction in help desk calls; Myrvold said he expects to a similar result with the latest installs of Windows XP.”

Computerworld, January 1, 2005

“The Novell ZENworks 6.5 suite provides solid software deployment, asset discovery, and patch management capabilities. The product's underlying directory structure gives it unprecedented policy management capability and real-time connectivity to enterprise directory services.”

Forrester Client System Management TechRankings, December, 2004

Partnerships

KARLIN INSERT SPOKE GRAPHIC HERE. As I mentioned to you I like the other graphic that you made in IO 115 that included Red Hat, etc. I like the style. So I would like to see what you can design on the Suite in a circle like that which includes Desktop Management, Handheld Management, Server Management, Linux Management, Software Packaging, Patch Management -kim

RICHARD

THERE ARE ALSO A FEW NOTEABLE AND IMPORTANT THINGS TO REMEMBER ABOUT ZENWORKS

-With ZENworks, your customers keep control over the operating systems in their environment with no distribution of the Novell client required.

-Customers can automate management based on policies and identities stored in the provided leading meta-directory, Novell eDirectory, but also have the ability to have it work with Microsoft Active Directory provided in the box. This makes it perfect for managing the troubles of Windows environments and customers are taking note of this –remember the Gartner Magic Quadrant and the NetworkWorld Shootout?

Quickly generate dynamic graphical reports on patch compliance and/or the grouping of computers into powerful, interactive data you can use to justify network security improvements with business management.

Full support of Microsoft and Novell platforms in addition to providing patches for all major vendors, including IBM, Adobe, Corel, Symantec, McAfee, WinZip, Citrix, UNIX, Novell, and many others.

Flexible scheduling options ensure that the right patches are distributed at the right time, aligning with your key business process

Detailed patch information so you can determine what patches are right for your unique organization

Robust agent-based architecture ensures that all chosen systems are protected, even those that belong to remote users on laptops and workstations - without the need to open up the security risk of NetBIOS ports on every workstation.

Applicable target selection ensures that the right devices get the right patches

ZENworks

•	iFolder synchronizes local file directories at each location for a given user

•	Office

•	Laptop

•	Network (Browser Accessible from anywhere)

•	Synchronization is always on and happens every time a file is saved.

•	Files transfers and files stored on the iFolder server can be encrypted but are stored on local file stores unencrypted.

•	Users are allowed up to 32,765 different directories within their iFolder directory.

•	When files are modified only the changed portion of the file is transferred across the network (4k blocks)

Altiris (call help desk to get re-imaged, wait, re-image, hope the last snapshot was recent enough to capture what you need.)

•	‘Altiris Recovery Solution’ takes daily snapshots of the users system

•	Data can then be recovered or you can “Roll Back” to a known state.

•	Backs up and protects the operational state of the desktop system or server

•	Web based file recovery

(#11 - #15, #34, #35, Page 43)

ZENworks offers the best support for Palm, Pocket PC and RIM Blackberry

•	The Handheld access point for improved scalability

•	The Handheld can be managed either through (Wireless via IP and Cradle)

•	ZENworks has the best security for handhelds

•	Device Monitoring

•	Handheld can reset itself to a default state if not logged into the network for X number of days.

•	Deploy software to handhelds

•	You can manage Applications & settings

•	Force security on a device and reset device if security is compromised.

Altiris

•	Pocket PC is supported

•	Palm OS is supported only in inventory solution.

Terminal Server- Citirix MetaFrame XP or MS TS

•	Altiris does not facilitate the use of Terminal Service applications

•	ZENworks has an excellent implementation integrating Terminal Services with the NAL

•	Can automatically select to run a network application locally or through terminal services based on users bandwidth. (Context or location Aware)

•	All application installation and use is controlled through network policy

•	No user data is left behind on public terminals

2003-12-08T12:43:39