End User Training Options
for Novell Linux Desktop

Josef Stiegemann

Novell, Inc.

Derek Adams

BrainStorm, Inc.

Introduction

Is NLD for you?

End-user components of NLD

Web browser (Firefox)

Office suite (OpenOffice.org)

Collaboration Software (Evolution/GroupWise)

Terminal Services Client

IM Software

Highlights of Novell Linux Desktop

Reasons your end-users are going to love Novell Linux Desktop

Familiar look and feel

Multi-network instant messaging client

Easy web browsing

Integrated office suite

Improved file format compatibility

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Need for training:
the right and easy approach

Path to Productivity

Productivity can be achieved

Impact of productivity gains

Education tools and techniques

NLD online end user training (CBT)

Launch BrainShare® Salt Lake City 2005

Initial skill assessment

Suggested learning content

Content grouped under learning objectives

Final skill assessment to complete an objective

Content gets updated constantly with product changes

Delta content will be available

Based on an OpenSource Learning Management System ILIAS

User Experience - Registration

User purchases a one year subscription and gets a registration code

User goes to the online training Web site via Novell Login

If the user is already registered, the training launches

In case of a new user, the registration process launches

If User is already setup in Novell Login, only a few additional attributes need to be added

If User is not setup in Novell Login, a new account has to be created along with the online training attributes

Once the registration process is completed, the online training Web site launches the training until the subscription expires

Live Demonstration

Go through the registration process (3 minutes)

Launch the training and walk around (any time)

Go through the initial skills assessment

Show the new user module

Show the Forum, Chat, ... communication aids

Show a few samples from the content

Show the search engine to find content

Show a final test and the reaction to failure

Other training solutions

Onsite end-user training

Onsite train-the-trainer

Live online end-user training

Quick Start Cards

Self-study kits

Tips for successful deployment

2003-12-08T12:43:39