Synchronize Your PDA
or Smartphone with Novell GroupWise®

Erno de Korte

Manager/consultant

Novell

Ron Sanders

GroupWise Product Management

Novell

Consultant and trainer

Master Certified Novell Instructor

Master Certified Novell Engineer

MCSE and MCT as well

Technical University Delft

Writer & Speaker

Contributed to Tay Kratzer’s
“GroupWise 6.5 Admin Guide”
on “Secure Messaging”

Articles about PDA’s
in several magazines

Promotor & Coordinator

Getting GroupWise Summit to EMEA

GroupWiseR – bundling GW experts EMEA

Erno de Korte

Agenda

Why use a PDA?

Cost of Ownership and
Return on Investment

Limited devices

How to get (GroupWise) data on these devices?

Cradle-based versus Server-based

Are there any standards?

Demonstrations

Concluding remarks

Warning

This session contains information
known to the State of California
to cause a disease called

“information overflow”.
These slides also contain information that could make you happy, but some small print could also damage your eyes. You’re advised to read the full articles in the GroupWise Advisor magazine

Why a PDA?
Isn’t that the same question as:Why a mobile phone?

Discussion as it was 5 years ago:
“Do you really need a mobile phone?”

Who in this room does not have a mobile phone?

Mobile phones are converging with PDA’s

PocketPC -> SmartPhones, HP 6340, Qtek 9090

BlackBerry – PDA->phone - with keyboard

Treo600 (Palm) – PDA->phone - with keyboard

SonyEricsson P800/P900 – Phone->PDA - no keyboard

High-speed wireless available

WiFi internal/hotspots

GSM/GPRS

UMTS – starting up

Choosing the right PDA or phone

Decision to use a certain type of PDA or phone is still quite often
a personal decision, not a corporate decision

IT Department tries to set a standard, but business needs of the individual key personnel (quite often management) does not always correspond with the preferences of their own IT people, resulting in large variety of device types

“I don’t like the Nokia9210, too bulky”

“I need a PDA with a keyboard”

“I need a small mobile phone with Word, Excel and PowerPoint”

“My old Palm is still running well, why should we dump it?”

“My HP 720 might be old, but the keyboard is superior”

“I need a PDA with battery that lasts for 2 weeks”

Supporting such a diversity will

result in high costs

Buying is not too expensive (< € 500)

Supporting is expensive (> € 2.500)

Low cost buying - high cost of ownership

Total Cost Ownership (TCO)

Estimated total TCO of PDA per business user is $3,000 a year

Add wireless capability, total rises by $1,392 to $4,392

PDA’s standard issue for workers -> understanding handheld TCO is critical

TCO of wireless devices is directly related to their capabilities

Increased processing power & advanced applications requires greater investment

Total Impact

The expenses associated with adding a wireless modem or PC card are comprised primarily of hardware, support and service fees

These costs include training to use devices, and deploying them to workforce.

Enterprises: “What are benefits (ROI) of additional $1,392 for connectivity?”

Wireless enables real-time communications; integrating voice and data will increase productivity and connectivity

Such benefits are difficult to quantify

Determining Return on Investment (ROI)

Actual ROI varies widely, depending on user and applications in handheld device

Companies that go beyond the return on specific mobile applications -- linking technology investments to sales revenue, customer support and internal operations goals -- will be better equipped to define a mobile ROI

The view of Gartner (reported in 2002)

Breakdown of Cost of Ownership

Breaking down TCO for integrated wireless PDA

60% cost is capital, including hardware, software and network services

30% operations: technical services, application management and development

10% for administrative expenses

With service costs having the biggest impact on capital expenditures -- at $50 to $100 a month -- businesses should consider consolidating providers, bundling services and negotiating contracts to reduce the total cost of ownership

Need for Wireless

Businesses need the addition of wireless mobility, because to keep up with the competition. They need to contact their clients more quickly and be able to provide immediate feedback

Among the factors enterprises should consider in determining the costs of ownership related to mobile technology are an increase in productivity and a subsequent increase in revenue, improved accuracy associated with constant communication and lower costs based on improved efficiency

The view of Gartner (continued)

To be able to manage these costs you need a flexible solution to connect those devices to your GroupWise system

Consider using ZENworks® for Handhelds to manage these devices

TCO = Total Cost of Ownership

Growing number of still limited devices

PDA’s and phones are incredibly sophisticated devices, with a processor and memory size which is often magnitudes faster and larger then the first IBM PC, but resources are still very limited in comparison to a desktop or laptop

Memory: limited amount of storage

device memory, starts with 16MB, not more then 64 Mb

additional memory cards

Managing expectations. Of course your users need to receive, read and even edit a 2 Mb Word doc as an e-mail attachment on a PDA with 16 Mb of memory connected via 9.600 kb GSM.
This might seem ridiculous to you, but to them the size of 2 Mb might not even be visible; quite often such a size doesn’t mean anything else to them but a number.

Input/output

quite often no real keyboard

limited screen sizes

This makes them less suitable to create large e-mails
and do other sophisticated stuff without additional
devices such as an external keyboard

Connections: connect to your system or the internet via

Indirect connections:

Use IP stack of user's computer or connectivity via mobile phone

Direct connections:

PDA or phone using GSM, GPRS, WiFi available on device itself

How to get data on the device?

Basically three methods to access GroupWise data:

1. Presented as “live data”

2. Synchronized to the
native data-store of the device,
using native applications

3. Synchronized to a
separate data-store,
using custom applications

Service Provider

firewall

DMZ

firewall

1

2

4

1

3

3

1

Presented as “live data”, using a server (3, 4). GroupWise 6.x has wireless support via out-of-the-box WebAccess, you can view the complete mailbox via WAP/WML, HDML, Simple HTML or any other User Interface that could be added to WebAccess.

Requirements:

Suitable browser on the device

IP-connection to the WebAccess server, more secure with SSL, if supported by the device

Issues:

Requires a stable connection

User will have to login and maneuver
to the correct folder or option

Examples:

GroupWise WebAccess 6.0 & 6.5

Several vendors, like AppSwing & Teamware,
have enhanced or improved this model,
making it even more user-friendly

How to get data on the device?	1/3
Live Data – GroupWise Webaccess and the likes

Service Provider

firewall

DMZ

firewall

1

2

4

1

3

3

1

Service Provider

firewall

DMZ

firewall

1

2

4

1

3

3

1

How to get data on the device?	2/3
Synchronize via cradle & server

Synchronize to device applications, using cradle (2) or server (3,4). GW data needs to be converted to device format and synchronized to native data-store on device.

Requirements:

Cradle or server software with proper (IP-)connection

Almost always application on device (even Puma!!!), not on native SyncML devices

Issues:

Mapping of data, some newer GroupWise 6.5 address book fields
(like birthday) are not always supported

Some problems with translated GW versions
(Puma -> non-English address books!)

Determining changes on either side

Conflict resolution “Handling data that
was changed on both sides between syncs”

Examples:

Advansys – LinkWise

JP Mobile - SureWave

Messaging Architects - GWAnywhere

PumaTech - IntelliSync

Quartz Development – PortaMail & SmartSync

Toffa – SyncWisePro/SyncWiseEnterprise

Novell – PDA Connect

Synchronized to a local (GroupWise) remote store, using cradle (2), server (3,4) or client application on device (1). The application and data store can be optimized to use device’s resources in most efficient way and there is no need for field mapping. Some applications even have look and feel of GroupWise to reduce learning curve.

Requirements:

Cradle or server software and a proper (IP-)connection

A (small) application and a data-store on the device

Issues:

Determining changes on either side

Conflict resolution “What to do with data that
was changed on both sides in between syncs”

Memory usage for application and data

Examples:

Nexic - Synchronis with a GW client on
Palm and PocketPC

NotifyLink with a separate mail-client and
data-store for e-mail on BB

Omni with OmniMobile, separate data-store
and client connected to WebAccess Agent

How to get data on the device?	3/3
Remote (GroupWise) Store & (GroupWise) Application

Service Provider

firewall

DMZ

firewall

1

2

4

1

3

3

1

Cradle based synchronization

Cradles are everywhere and included with PDA’s and most phones

Novell now ships “PDA Connect” for GroupWise 6.5.3 and higher

Transfers data from PDA's to GroupWise & vice versa

Supports Palm 4.x, 5x & PocketPC 2000, 2002, 2003

Uses Hotsync or ActiveSync as transport to PDA

Be sure to disable all default sync options

Issue: does not sync more than 8.000 calendar items

Partner software to enhance Hotsync or ActiveSync:

Advansys - LinkWise

Nexic - Synchronis

Puma - IntelliSync for GroupWise & Exchange
(their biggest revenues seem to come from
Outlook/Exchange market!!!)

Quartz Development – PortaMail & SmartSync

Toffa – SyncWisePro

Issues

Deployment, maintenance and support on desktops is expensive!!!

Support for multiple sync-stations, using sync at home and
at the office, is often difficult or impossible

Are there any (open) standards?

Cradle-based: no standards, every solution is proprietary

Server-based: Open Standard – SyncML

Sponsored by Ericsson, IBM, Lotus, Matsushita Communication, Motorola,
Nokia, Openwave, Starfish Software and Symbian

Also supported by leading wireless companies (> 450)

Describes wireless synchronization between many data-sources in general, including collaboration and databases

Embedded in several mobile phones

SyncML clients available for PocketPC & Palm (not for BB)

Vendors offering GroupWise SyncML solutions:

Toffa – SyncWiseEnterprise,
a true SyncML server

Messaging Architects – GWAnywhere
supports SyncML devices

JP Mobile – SureWave
is based on SyncML

Teamware – Teamware Mobile
Server can offer data to SyncML devices

Quartz Development
announced to develop a SyncML server

Cradle Based versus Server Based

Cost structure can be a bit more complex, with server and client based license fees.

Con:

Software, maintenance and support costs can be directly coupled to a user; however, these costs generally are higher than with a server based solution.

Pro:

Most server based solutions offer a true ”anywhere – anytime” solution: as long as the PDA can use IP to connect to the server a sync can be accomplished. This will work with WiFi, GSM/GPRS, CDPD, and other channels.

Pro:

Although some sync software can be configured to support LAN-based sync, the result is that the client-p.c. should be left online, logged into the network and the firewall should allow traffic to the ports in use. The resulting LAN-based sync is quite often cumbersome.

Con:

The user can use any p.c. with the standard sync software, which quite often supports “guest” accounts, to connect to the sync server

Pro:

Most often the user can only install the standard sync software on one or two PC's; quite often the user wants/needs to sync at the office and at home. The local sync software install is usually tied to the user's account and PDA. Even if multiple sync software installs are possible the resulting syncs might not always be correct.

Con:

There is a larger risk for SPOF's, which can be reduced by a multi-server installation with failover or load-balancing

Con:

In general, a distributed model presents less SPOF’s (Single Points of Failure)

Pro:

The current solutions all depend on the GroupWise Win32 client API, which makes it necessary to use a Windows server with a GroupWise client installed. This could present scalability and stability issues.

Con:

GroupWise information is accessed via the user's PC. As long as the GroupWise client is running or accessible the device can perform a sync, requiring no more load on the system than if the user was browsing their mailbox, making it a scalable solution.

Pro:

The server will (and should) most often be a US version of Windows2000 with a US version of the GroupWise client, resulting in no language problems. The user doesn’t notice this.

Pro:

Additional software doesn’t always support all the languages necessary; Pumatech’s IntelliSync for example doesn’t support the Dutch GroupWise address book.

Con:

Server install, the user (most often) doesn’t need any software on the desktop; a single server can often serve hundreds of users.

Pro:

Additional software is often not easily manageable (difficult ZEN snapshots, easily “disturbed”), resulting in high maintenance costs and expert helpdesk skills

Con:

No additional software is required on the desktop, normal ActiveSync/HotSync is used; most solutions do require a small applet on the PDA

Pro:

Additional software on top of ActiveSync/Hotsync needs to be installed on the desktop of a user, making these computers an exception to a corporate standard; quite often a solution will install additional software on the PDA as well

Con:

Server based

Cradle based

Server-based: Push or Pull?

Pull:

User driven: “Push Sync Button”

Traditionally, most PDA’s, like Palm and PocketPC, have

hardware-button either on

the cradle

the device

soft-button on

the device

the desktop computer

Button will start the synchronization

Push:

Server driven: server will push new information to device

Server will frequently (more or less continuously) look for new information

Server tries to push new information towards device

Quite often always on-line, either via an analog network in USA and Canada or via GPRS

Device can either beep or buzz the user awake (sometimes literally :-)

Push can be very useful, but costly in some mobile networks

There is one other important thing to consider: do I want to be notified of every new item immediately (commonly called: “push”) or will the user take some action to collect new information (“pull”)?

Some server-based solutions offer what’s called a “semi-push” mechanism:

Notification via for example an SMS message

Notifies the user or device that new information is available

Sometimes even invoke device application to start synchronization

Setting expectations:

Biggest challenge often:

Do I satisfy the needs of my users?

or

Do I buy nice piece of technology?

Focus should be on
“Feature Mapping”:

It’s those tiny details making a user unhappy

Result: solution not being used well enough

Currently no PDA- solution CAN
map 100% GroupWise features

PDA Address
Book Fields

5%

GW 6.5 Address Book Fields

Recurring appt’s

30%

Recurring appt’s

* appr. percentage of solutions that map completely

No resend option

0%

Resend

Feature mapping

95%

5%

25%

75%

60%

90%

0%

5%

*

Forward,
Reply, Reply all

Forward,
Reply, Reply all

Native PDA interface of GroupWise alike?

GroupWise

look and feel

Additional mail folders supported?

Multiple mail folder support

Notes in tasks and appointments

Notes in tasks and appointments

Separate Sent Items mechanism

Will GW Sent Items folder be filled?

Mark Read/Unread

Mark Read/Unread

Support for Group Appointments ???

Group Appointments, change and delete

Changes made in Address Book

Shared/Read-only

System Address

PDA-solution

GroupWise

Demo Time

Quiz Question:
How many partners deliver PDA solutions?

Quiz Question: How many 3rd vendors have sync solutions for GroupWise?

Advansys	LinkWise	Symbian	cradle-based

Consilient	BlackBerry & Palm	server-based

JP Mobile	Surewave	Palm/PocketPC/Symbian	server-based

Messaging	GWAnyWhere	Palm/PocketPC/
Architects	Symbian	server-based

Nexic	Synchronis	Palm/PocketPC	cradle-based

Notifylink	diversen	server-based

Omni	OmniMobile	Palm/PocketPC/Symbian	server-based

Progra	Syncaphone	Java phones	server-based

PumaTech	IntelliSync	allen	cradle-based

Quartz	Portamail	Palm/PocketPC	cradle-based

RIM	BES	BlackBerry	server-based

Teamware	TeamwareMobile	Symbian/PocketPC	server-based

Toffa	SyncWise-	Symbian/PocketPC	server-based
Enterprise	Palm

SyncWise	Palm	cradle-based

Demo time

Based on years of experience

Written several articles

Magazines like GroupWise Advisor

With Tay Kratzer as my technical editor

Products being demonstrated today

-> let's pick and choose:

JP Mobile - Surewave

Messaging Architects - GWanywhere

Nexic - Synchronis

Notifylink – Enterprise Server

Omni - OmniMobile

Toffa - SyncWiseEnterprise

Teamware – Teamware Mobile

Consilient – Consilient2 & Mobile Mail

Background & architecture

Server-based synchronization (category 2)

Consilient2 for BlackBerry & Consilient Mobile Mail for Palm

Using Win32 API’s on Windows32 box

Synchronizes GroupWise

Consilient2: Native BlackBerry mail & calendar OTA sync to GroupWise

Mobile Mail: Push delivery of email to any Palm OS device (3.5 +)

Wireless reconciliation & calendar synchronization

Folder synchronization & Attachment viewing

Administration

Admin Win32 interface on server

Special or new features

Subscriber Edition (Hosted)

Subscription fee per device, per month

Easy-to-install within minutes

Enterprise Edition

Least cost option for larger customers

Customer installable within an hour

OTA = Over the Air

JP Mobile – Surewave Mobile Office

Background & architecture

Server-based synchronization (category 2)

Based on SyncML specifications, enhanced with specific SES features

Using Win32 API’s on Windows32 box

Synchronizes GroupWise

Native PDA applications

OTA via GRPS, WiFi or IP via the cradle

Palm & PocketPC using Surewave client

Symbian phones like Nokia 3650, Nokia Series 60 and Series 80 devices

Offers Global Address Lookup (GAL), allows searches in GW System AB, store results on PDA

Administration

User self service, web-based

Admin web-based

Special or new features

True IP push delivery

No SMS notifications sent

No store & forward NOC paradigm

Wirelessly deploy, update & enforce
enterprise-wide security policies

OTA = Over the Air

Messaging Architects - GWanywhere

Background & architecture

Server-based synchronization (category 2)

Based on strong Extended Systems engine,
with many additional features

Using Win32 API’s on Windows box

Messaging Architects created GW connector

Synchronizes GroupWise

Native PDA applications

OTA via GRPS, WiFi or IP via the cradle

Palm, PocketPC, Symbian & SyncML devices

Administration

User configures sync on device (or p.c.)

Admin uses Win32 application on server

Special or new features

Latest version 4.2: Push

Many options to connect to additional datasources

OTA = Over the Air

Nexic - Synchronis

Background & architecture

Remote GroupWise client on your PDA (cat. 3)

Own data store => less problems “feature mapping”

Integrates with Hotsync or Activesync

Synchronizes with GroupWise

Via the cradle

Version 6.2 will offer Wireless

Supports Palm & PocketPC

Uses device Address/Contacts applications

Administration

User configures sync either on p.c. or device

Special or new features

Same UI as GroupWise client, no learning curve

New version supports wireless or OTA

Client connects directly to POA

No desktop PC or server components

OTA = Over the Air

NotifyLink – NotifyLink Enterprise Server

Background & architecture

Server-based synchronization (category 2)

Using Win32 API on Windows box

Also uses Trusted API to GW6.5 POA

Synchronizes GroupWise

Native PDA applications in conjunction
with own applet

OTA via GRPS, WiFi or IP via the cradle

BlackBerry, Palm, PocketPC, certain SmartPhones

Administration

User settings via web interface

Administration via web interface

Special or new features

Push on BlackBerry, semi-push on (some) other devices
(server sends notification to device, which pulls data towards device)

Wireless and Wired Mobility Solutions

On Premise or Hosted Solution

No Desktop Deployment Required

GroupWise Trusted Application and eDirectory Integration

PrograSoft - Syncaphone

Background & architecture

Server-based synchronization (category 3)

Uses the GroupWise WebAccess interface

Runs on Netware® & Linux

No additional hardware needed

Extremely small footprint

Synchronizes GroupWise

GroupWise application on your phone

Syncs e-mail, calendar, address book and tasks

Runs on every Java – phone > 200 KB memory

Runs on Symbian - Nokia series 60, 80,
Sony Ericsson P800, P900, P910, Siemens SK65

ONLY solution runs on Nokia series 40 and
many other “dumb” phones like Nokia 6100,
6820, 6610 Sony Ericsson T610, 612,
and more than 20 Motorola phones

Administration

User configuration via webinterface

Administration via webinterface

Special & new features

Completely AES encrypted

Quartz - Portamail & Smartsync

Background & architecture

Cradle-based synchronization (category 2)

Installs on end-user Windows p.c.

Synchronizes GroupWise

Native PDA applications

Plugs into normal Hotsync or ActiveSync

Portamail supports PocketPC and Win Smartphones

New version also supports Windows SmartPhones

Smartsync supports Palm devices

Administration

User configures locally

Special & new features

Three way sync: sync at office and home

Functions in Online/Caching/Remote

Works with GroupWise 5.5.x/6.0.x/6.5.x

Auto conversion of email attachments

Sync Organizations

Sync multiple address books

Sync GroupWise System address books

Supports GroupWise task priority flag

Omni - OmniMobile

Background & architecture

Local GW-alike application and data-store,
server-based synch (mix of category 2 & 3)

Using WebAccess as the conduit

Synchronizes GroupWise

Cradle-sync, Over-the-Air (OTA) and WiFi

Palm & PocketPC, Treo, Smart Phones
– no BlackBerry support

Anything WebAccess can do: proxy, folders,
rules, calendars, address books, delegate >>>

Administration

256-bit AES encryption on the device,
SSL for Internet connectivity

User self-service configuration

Special & new features

Poison pill clears mobile device completely

NOT REQUIRED: No Additional Server Hardware,
Infrastructure Changes, 32-bit GW Client >>>

REQUIRED: GroupWise WebAccess

Toffa - SyncWiseEnterprise

Background & architecture

Server-based synchronization (category 2)

True SyncML server

Uses Win32 API’s on Windows32 box

Relatively mature solution

Large installed base in Europe and beyond

Synchronizes GroupWise

Native PDA applications

OTA via GRPS, WiFi or IP via the cradle

Any SyncML phone, over 140 different types

Palm & PocketPC using Synthesis SyncML client

Administration

User self service, web-based

Admin web-based in latest version

Special & new features

supports System and Shared Address Books

Push available on selected PDA's & phones

Integrates with Redline GW Web Management

OTA = Over the Air

Teamware – Teamware Mobile

Background & architecture

Server-based synchronization (category 2 & 3)

Using new API’s on Suse Linux SLES 9 box

Supports Novell GroupWise 6.5.3 or later

Based on open industry standards

Synchronizes GroupWise

Active e-mail with filtering

Automatic calendar synchronization

Extra calendar appl. on some phones

Address book and tasks

Administration

User self service, web-based

Admin web-based

Special & new features

Fast and cost-efficient GPRS connection

Secure access to data systems

Content adaption intranet / Internet content
and access information in corporate databases

Making use of “dead time”

OTA = Over the Air

www.pumatech.com

IntelliSync software keeps you constantly current with direct, two-way synchronization between your PC and Palm OS or Pocket PC/Windows CE (including Pocket PC Phone Edition) device. Synchronize your email, calendar, contacts, and tasks with the personal information management, contact management, and groupware applications.

Cradle based

All platforms,

except BlackBerry

Puma

IntelliSync

www.notifycorp.com

NotifyLink is ideal for mobile professionals who need real time “Over-the-Air” Synchronization and “Push Notification” of their email, calendar, contacts, and tasks. It provides support for multiple wireless 2-way devices, multiple networks, control of global settings, high-level security, encryption of messages, and synchronization.

Server based
All platforms, supporting
a large number of
different devices

Notify

NotifyLink

www.nexic.com

Nexic Synchronis is the most powerful and flexible application created for GroupWise handheld users. Transferring just the data you want, as well as using an enterprise level client on your handheld device, combine to give you power and flexibility on the go. Most interesting feature: Synchronis Client, running a GroupWise client on your PDA!

Cradle based

Wireless version announced

Palm, PocketPC

Nexic

Synchronis

www.gwtools.com

Based on Extended Systems One Bridge Mobile GroupWare platform, GWAnywhere delivers e-mail and PIM (calendar, contacts, and tasks) data to mobile workers any time, anywhere. Regardless of the device they use or the connection method, with options to proactively “push” data to users, give them online access or offline sync capability.

Server based
All platforms,
including SyncML,
except BlackBerry

Messaging Architects

GWAnywhere

www.advansyscorp.com

Novell GroupWise calendar, contacts and email desktop synchronization for your Nokia 9210 Communicator! LinkWise joins the mobile technology of the Nokia 9210 Communicator with Novell's powerful GroupWise collaboration software.

Cradle based

Epoc/Symbian

Nokia9210

Advansys

LinkWise

Note: this information is taken from the vendors websites and does not necessarily reflect the opinions of the presenter of this session.

www.toffa.com

SyncWiseEnterprise provides comprehensive synchronization facilities between GroupWise and any SyncML enabled mobile device. The Synthesis SyncML client for Pocket PC and Palm or native SyncML support of Symbian phones like Sony P800, sync email, calendar, to-do lists and contact information. All will be consistent, accessible and up-to-date.

Server based
SyncML|
Cradle basedPalm

Toffa

SyncWiseEnterprise

www.consilient.com

Consilient2 is built on open standards to deliver GroupWise® email and calendar on BlackBerry or any Java-enabled device. The Consilient2 Solution builds on the BlackBerry Enterprise Server (BES) and provides GroupWise users with a "true" BlackBerry experience.

Server based

BlackBerry

Consilient

www.quartzdevelopment.com

PortaMail is the complete solution for synchronizing your Pocket PC based handheld with Novell GroupWise. Application data is synchronized in both directions. PortaMail can synchronize the following handheld application data: Email (with attachments), Calendar + Reminder Notes, Address Book, Tasks.

Cradle based

PocketPC, Palm

Quartz Development

PortaMail & SmartSync

www.jpmobile.com

JP Mobile’s SureWave Enterprise Server (SureWave) provides full GroupWise functionality (bi-directional synchronization of e-mail, calendar, contacts and to-do lists) on RIM, Pocket PC, Palm and Symbian handhelds. In addition, SureWave also supports browser-based access on wireless application protocol (WAP)-capable mobile phones

Server based
All platforms,
including SyncML,
except BlackBerry

JP Mobile

www.teamware.com

Teamware Mobile is a new mobile service that frees you from your desktop. It offers secure wireless access to enterprise information systems independent. Your e-mail and calendar services are automatically available via your mobile phone. Thanks to the continuous GPRS service, the connection is fast and cost-efficient. Support for GroupWise Summer 2004.

Server based

All platforms that

Supporting SyncML

Teamware
Teamware Mobile

www.progra-soft.com

Syncaphone is becoming mobile client for world's leading groupware solution - Novell's GroupWise, using Apache Web server and Tomcat servlet/JSP container on the NetWare platform, no additional web server needed. Currently intensive development effort is being done to deliver to GroupWise users safe and robust solution for all Java enabled devices.

Server based

Java enabled phones

PrograSoft

Syncaphone

www.omni-ts.com

OmniMobile is the leading wireless messaging solution providing Novell "native" GroupWise connectivity for PocketPC, Palm & Smartphone users. What makes OmniMobile unique is that it provides direct access through GroupWise via the WebAccess agent, no extra hardware or infrastructure changes required.

Server based

PocketPC, Palm

Omni

OmniMobile

BlackBerry is a leading wireless commu­nications solution comprising advanced BlackBerries, software and services for the enterprise that keeps mobile profes-sionals connected to their customers, colleagues and corporate data. The new BES v4.0 inte­grates tightly with GroupWise to enable secure, push-based wireless access to email and corporate data

www.blackberry.com

Server based

BlackBerry

Research In Motion

BlackBerry Enterprise

Some final things to consider

A PDA or phone has limited resources

Depending on your needs, you might want to remove unnecessary messages from the device, but leave them in your GroupWise mailbox to further process them

Or you might want your GroupWise mailbox to reflect the deletions you made during the day on your device

These devices will somehow be part of your corporate network

If a PDA or phone gets lost, valuable information could get lost as well

Quite often users create a small file with all kinds of interesting information, like passwords, on their device; they will certainly store telephone numbers on it

You should decide on a policy for lost or stolen devices and enforce that policy with ZENworks for Handhelds or other tools

Not every solution supports the downloading of attachments:

This is not as bad as it seems: downloading a large attachment via relatively slow link on a device with limited memory resources and quite often limited viewing capabilities can be cumbersome.

Consider using PDF files, which are relatively small and which can be viewed without these risks of unwanted modification

When choosing a device:

Beware: your own personal favorite device might not be the best corporate choice

The costs of supporting several device types with different software versions will be much higher than you and your organization can probably afford

However, these devices are definitely all around us now and they will soon become an important part of GroupWise collaboration environment

Conclusion

Using a PDA or phone connected to GroupWise opens
a whole new world of possibilities

We’re moving into the age of the “always connected user”; let’s make sure your users have the best connection to your GroupWise system

Please feel free to share your thoughts, ideas or comments about this article by sending an email to erno@clarify.nl

I’m sure most of your e-mails will be viewed on and replied from one of my mobile devices ;-)

Questions and answers

Additional resources

GroupWise Advisor Magazine Spring 2004

“Use Your PDA or SmartPhone with GroupWise”

GroupWise Advisor Magazine Summer 2004

How to Feed Your BlackBerry with the Best Stuff: GroupWise!

WirelessSyncML: Smartphone and PDA Synchronization

GroupWise Advisor Magazine Fall 2004

Getting in Sync

GroupWise Advisor Magazine Winter 2004

GroupWise & Blackberry

GW Magazine:	www.gwadvisor.com

SyncML:	www.syncml.org

GroupWiseR:	www.GroupWiseR.net

TUT233

2003-12-08T12:43:39