Taking Control of GroupWise

Joe Bertnick, Director, Product Management

Ulrich Neumann, Lead Developer

GWAVA

Agenda

Introduction: GroupWise – Did you know?

Redline Overview

Tackling GroupWise Problems

GroupWise Deployment Recommendations

Maximizing GroupWise for Analysis

Additional Resources

GroupWise: Did you Know?

GroupWise is the No. 1 alertnative to Exchange

35 Million GroupWise User Worldwide

More people are running GroupWise 6.5 than are using Exchange 2003.

Up to 10.000 User can be managed by 1 Administrator

First enterprise class messaging solution for Linux

Redline Features

GroupWise at a Glance™

Real Time Alerts

Drill Down System Viewer

Redline

Reporting and Alerting

for GroupWise

Supports:

GroupWise 5.5EP

and higher

Running on:

NetWare 4.2-6.5

Suse Linux 8-9

Windows 2000-2003

FireFox

NetScape

Internet Explorer

Compliance Reports

GroupWise Architecture

GWIA

Internet

MTA Domain

MTA Domain

Post Office

Post

Office

Post Office

Post Office

Redline Architecture

MTA Domain

Post Office

Post Office

Post Office

MTA Domain

Post Office

GWIA

Redline

Agent

GWAVA

GWAVA

Redline

Agent

Redline

Agent

Redline

Agent

Redline

Agent

Redline

Control

Center

Redline Agents

Can gather from Multiple GroupWise Agents

MTA, POA, GWIA, Web Access, API Gateway, Messenger, GWAVA, Guinevere

Communicate in 2 minute (configurable) interval to Control Center

Only need to expose HTTP interfaces and enable verbose logging

Pull data from : HTTP (Required), File System, SNMP, Configuration Files, XML Data, Log Files, GWCheck Results

Redline Agents

Redline Control Center

Communicates with Agents

Stores Current and Trending Data

Provides Web Based User Interface

Dashboard

Alerts

System Viewer

Reports

Configuration

Redline Control Center

Redline Control Center

Redline Control Center

Tackling GroupWise Problems

Disk Space Hogs

Slow Message Traffic

Clogged Message Queues

Stopped Agents

Mapping Users to Message.DB files (for data restore)

Compliance Reporting

Configuration Management

Management Reports

Admin Message Processing

Secure GroupWise Configuration

Disk Space Hogs

Users storing too many files in GW

Possible violations of policies for content or email retention

Cost of Backup in Time and Money

Redline delivers:

Reports on Top 20 largest mailboxes

Analysis of number of messages, sizes, etc

Notification when mailbox size exceeds standard

Slow Message Traffic

Bandwidth not available

Broken connections

Slow agents

Redline delivers:

Reports on traffic patterns

Alerts for slow delivery and slow traffic

Downed Agents or loss of Internet connectivity

Graphs of traffic via Reports or Dashboard

Clogged Message Queues

Message Queues filling up with data

Little to no warning from within GroupWise

Have to manually search queues

Redline delivers:

Reports on Queue Sizes

Notification when queues exceed a limit within a period of time

System Viewer gives all queue information in a single view

Stopped Agents

Agents stop with no warning

Forget to restart agents after maintenance

Need to show “Agent Uptime” for management

Redline delivers:

Reports on Agent Uptime

Automatic notification for down agents (or systems)

Immediate alerts to Dashboard or System View

Tracking Message.DB Files

Want to map users to specific files for data restore purposes

Allow restore of mailbox without impacting entire Post Office

Redline delivers:

Reports Message.DB files per user and all users per file

Compliance Reporting

Regulatory Compliance is a global security concern

Many organizations forget the messaging system or assume that GW is secure

Many security features are not enabled by organizations

You are only as compliant as you can prove

Redline delivers:

Compliance Reporting for all Areas of GroupWise and GWAVA

Notification if systems are no longer compliant

Configuration Management

Capacity Planning

Ensure system availability

Implement “Best Practices” across your agents

Off-line Storage of Configuration Settings

Redline delivers:

Exception Reports for configuration issues

Capacity Planning Reports

Alerting when configuration issues arise

Off-line storage of agent configuration

Management Reports

Management requires regular reports about system performance, Anti-Spam efforts, Virus Activity

Most common domains, overall traffic

Redline delivers:

Reports on all areas of GroupWise performance and operations including MTA, POA, GWIA, WebAccess, API Gateway, GWAVA, Guinevere, and Messenger

Admin Message Processing

Admin Messages can backup in queues creating issues for administrators

Redline delivers:

Reports on admin message traffic

Send notification to email, pager, broadcast or SNMP trap for any issue

Secure GroupWise Configuration

A number of configuration settings are required to take advantage of the security features in GroupWise

Most organizations have not securely configured GroupWise or integrated it into a larger security policy infrastructure

Redline delivers:

Complete Security Reporting and Alerting for GroupWise

Implementation of Security Best Practices

Notification of security issues

Redline Installation (NetWare)

Two Install Paths – NWCONFIG and Setup.exe

NWCONFIG -

1. Unzip the package

2. LOAD NWCONFIG

3. PRODUCT OPTIONS

4. Install not listed Product

Setup.exe

Run Setup.exe – Follow instructions

Start Control Center: RLCC

Start Agent: RLAG

Redline Installation (Linux)

1. Unzip the package

2. Copy the files to the folders

3. Create a link for the redline library:

ln -s /lib/libredline.so.1 libredline.so.1.0.0

4. Run LDCONFIG

Start the Control Center:

/etc/init.d/rlcenter start

Start the Agent:

/etc/init.d/rlagent start

Advanced GroupWise Configuration

Enable HTTP Interface

Specify Username and Password

Disable SSL

Specify valid IP Port

GroupWise Logfiles

Enable logfiles

Use Verbose logging

Advanced GroupWise Configuration

Create 3 GWCHECK logfiles

GWAUDIT.LOG (GWCHECK Audit Report)

GWSTATS.LOG (GWCHECK Mailbox Analysus)

MBSTATS.LOG (GWCHECK Mailbox Statistics)

GroupWise Logfiles

Enable logfiles

Use Verbose logging

Advanced Redline Configuration

Configuration is stored in configuation files

rlcenter.conf

stores Control Center global settings

thresholds.conf

stores all thresholds configured in the Control Center

recommend.conf

stores all recommendations configured in the Control Center

graphs.conf

stores configuration about graphs that will be updated regulary.

Advanced Redline Configuration

The database schema is visisble through

tables.conf

This file holds the database structure including the following information

table names

column names

column data types

Real name presented to the user

It is possible to use this file to access the SQLite database files with other applications like CrystalReports, PHP, ODBC on Windows etc.

Additional Redline Info

Check out our “Pocket Sessions”

And the Redline Product Page www.gwava.com/products/redline_overview.html

Monthly Report Packs

Links to our Forums

Additional News and Support

Additional Resources

www.caldonia.net

www.novell.com/coolsolutions/gwmag

www.taykratzer.com

www.gwcheck.com

www.iwantgroupwise.com

And, of course, the GW product page http://www.novell.com/products/groupwise/

For Germany: www.groupwise.de

Austria: www.groupwise.at

2005-02-10T13:06:58